DELIVERY DETAILS 

Orders placed before 3.00pm will be dispatched the same day*. 
FREE Delivery to Mainland Britain. 
We’ll tell you when we’re nearly there via email or text. 
Leave delivery instructions at the Checkout and we’ll drop it where you want! 
 
Orders further afield : UK ISLANDS, NORTHERN IRELAND, NORTHERN SCOTLAND, HIGHLANDS & ISLANDS & REPUBLIC OF IRELAND – Delivery is a flat rate of £10 
 
Delivery may take up to 48 hours (Mainland Britain) and 72 hours (Further Afield). All orders placed after 3.00pm, on weekends and bank holidays will be dispatched the next working day.* 
 
*Excepting pre-orders 

RETURNS 

We hope you never need to return any of the Two Near the Bone range as we are committed to giving you the best service possible. 
 
In the event that there are any damages, or if it is not the product you ordered, contact us within 24 hours of delivery. If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only). We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you 
 
Should the food be faulty please contact us within 14 days, with details of the faulty product, the batch number. Please retain the food and packaging, so we can investigate the issue. 
Please feel free to contact Two Near the Bone with any questions regarding our products or delivery terms before finalizing your purchase. We cannot guarantee that incorrect orders can be amended before dispatch. If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order. 
 
If a purchase of Two Near the Bone has been made by mistake through no fault of Two Near the Bone we will replace or refund the product, provided the product is returned in an unused and saleable condition at the expense of the consumer. We retain the rights to refuse a refund on items that are not of a saleable condition. 
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